Privacy Policy

Last updated: 3 October 2026

Fraser Stewart Estate Agents Limited (“Fraser Stewart Estate Agents”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, contact us, enquire about a property, request a valuation, arrange a viewing or use our estate agency services.

Who we are

Fraser Stewart Estate Agents Limited is a company registered in Scotland under company number SC896404.

Registered Office:
3H St Quivox Road
Prestwick
South Ayrshire
KA9 1LJ

Email: hello@fsea.co.uk

For the purposes of UK data protection law, Fraser Stewart Estate Agents Limited is the data controller responsible for the personal information covered by this Privacy Policy.

Information we collect

Depending on how you interact with us, we may collect and process:

Your name, postal address, telephone number and email address
Details of properties you own, sell or enquire about
Information provided when requesting a valuation or market appraisal
Details relating to property enquiries and viewing arrangements
Information relating to offers, negotiations and property transactions
Identification documents and proof of address
Information required for anti-money laundering and identity verification purposes
Information concerning source of funds or source of wealth where required
Correspondence and other communications between you and us
Information you provide through our website, telephone, email, WhatsApp, social media or other communication channels
Technical information relating to your use of our website, including information collected through cookies and similar technologies where applicable
Other information reasonably required to provide our services or comply with our legal obligations

Where we get your information from

We collect personal information directly from you when you contact us, use our website or engage with our services.

We may also receive personal information from third parties where appropriate, including:

Solicitors and conveyancers
Surveyors and home report providers
Property portals
Buyers, sellers and other parties involved in a property transaction
Referral partners and professional advisers
Identity verification and anti-money laundering service providers
Publicly available sources and records where lawful and appropriate

How we use your information

We may use your personal information to:

Provide estate agency and property marketing services
Arrange and manage property valuations and market appraisals
Market properties for sale
Respond to property enquiries
Arrange and manage property viewings
Communicate offers and conduct negotiations
Progress property transactions
Communicate with sellers, buyers, solicitors, surveyors and other relevant parties
Verify identities and carry out anti-money laundering checks
Maintain appropriate business and transaction records
Respond to enquiries, complaints or disputes
Operate, protect and improve our website and services
Send relevant property information or marketing communications where permitted by law
Prevent and detect fraud or other unlawful activity
Comply with our legal and regulatory obligations

Our lawful bases for processing your information

We only process personal information where we have a lawful basis for doing so.

Depending on the circumstances, we may rely on one or more of the following:

Contract – where processing is necessary to enter into or perform a contract with you.

Legal obligation – where processing is necessary for us to comply with a legal or regulatory obligation, including anti-money laundering requirements.

Legitimate interests – where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include responding to enquiries, operating our estate agency business, progressing property transactions, maintaining records and protecting our business.

Consent – where you have given us permission to use your information for a particular purpose. Where we rely on consent, you may withdraw it at any time.

Anti-money laundering and identity verification

As an estate agency business, we are subject to legal obligations relating to anti-money laundering and counter-terrorist financing.

We may therefore be required to obtain and verify information about sellers and buyers, including identification, proof of address and, where appropriate, information concerning source of funds or source of wealth.

We may use third-party identity verification and anti-money laundering service providers to assist us with these checks.

Certain information is required for us to comply with our legal obligations. If you do not provide information that we are legally required to obtain, we may be unable to provide or continue to provide estate agency services or progress a property transaction.

Where required or permitted by law, information may be disclosed to relevant government, regulatory or law enforcement authorities.

Who we share your information with

Where necessary and lawful, we may share personal information with:

Solicitors and conveyancers
Surveyors and home report providers
Photographers, videographers and property marketing providers
Property portals and advertising platforms
Identity verification and anti-money laundering providers
CRM, communications, IT, website and other technology providers
Professional advisers, accountants and insurers
Government, regulatory or law enforcement authorities where required or permitted by law
Other parties involved in a property transaction where sharing the information is necessary and lawful

We require service providers processing personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

We do not sell your personal information to third parties.

Property marketing

When we are instructed to market a property, information about that property may be published on our website, property portals, social media and other advertising channels.

We take reasonable steps to ensure that personal information which is not required for marketing the property is not included in publicly available advertising.

Marketing communications

We may contact you about properties, services or other relevant information where we have a lawful basis to do so.

Where consent is required, we will obtain your consent before sending the relevant marketing communication.

You can ask us to stop sending marketing communications at any time by contacting us at hello@fsea.co.uk or by using any unsubscribe facility provided.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, regulatory, accounting, insurance and legitimate business requirements.

Different categories of information may therefore be retained for different periods.

Where we are legally required to retain particular records for a specified period, we will retain those records for at least that period.

When personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

How we protect your information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised or unlawful access, use, alteration, disclosure, loss or destruction.

Access to personal information is restricted to employees, contractors and service providers who require it for legitimate business purposes.

International transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and provide certain functionality.

Where consent is required for non-essential cookies or similar technologies, we will seek your consent before using them.

For further information about the cookies used on our website, please see our Cookie Policy.

Your data protection rights

Depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete personal information
Ask us to erase your personal information in certain circumstances
Ask us to restrict the processing of your personal information in certain circumstances
Object to certain processing of your personal information
Request the transfer of certain personal information to you or another organisation
Withdraw your consent at any time where we rely on consent

These rights do not apply in every circumstance and may be subject to exemptions under data protection law.

If you wish to exercise any of your rights, please contact us at hello@fsea.co.uk.

Complaints

If you have any concerns about how we collect or use your personal information, please contact us in the first instance so that we can investigate your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Information about making a complaint is available at www.ico.org.uk.

Third-party websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy information provided by any third-party website before providing personal information to it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The latest version will be published on our website and the date at the top of this page will be updated accordingly.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we handle your personal information, please contact:

Fraser Stewart Estate Agents Limited
3H St Quivox Road
Prestwick
South Ayrshire
KA9 1LJ

Email: hello@fsea.co.uk